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Frequently Asked Questions
How do I check my payment status?
You can check your payment status using your order ID on the payment tracking page.
What should I do if my refund hasn't arrived?
Refunds may take up to 7 business days. If delayed further, contact your bank with the transaction reference number.
I received a payment confirmation, but my order hasn't been delivered. What should I do?
Contact the merchant directly for order-related issues. If unresolved within 10 business days, you can report the issue to Cashfree.
How can I report a fraud or unauthorized transaction?
Report fraud or unauthorized transactions to Cashfree via email at
cybercell@cashfree.com
.
What is the grievance redressal process?
If your issue isn't resolved within 10 business days, escalate it to Cashfree's grievance officer at
grievances@cashfree.com
.
How can I initiate a chargeback or dispute a transaction?
Disputes can be initiated through your issuing bank or directly with Cashfree. For more details, refer to Cashfree's dispute FAQs.
What should I do if I haven't received a refund for a failed transaction?
Refunds for failed transactions are processed within 3-5 business days. If not received, contact your bank with the transaction reference number.
How can I check the status of my reported issue?
You can check the status of your reported issue using the reference number provided by Cashfree on the payment tracking page.